FAQ’s

We will keep you up to date on the progress of your order. You will be sent a confirmation email which includes details of your order. Check delivery times depending on where you live. Once we despatch your order we will send you an email, so you can keep a look out for your parcel.

If you have placed an order but have not yet received an order confirmation and invoice email, please check your junk mail or spam folder in your email software. It could be the case that your email address was entered incorrectly or your payment was not processed. For assistance with an order please contact us.

assistance with an order please contact us.

Sorry, no changes once you have completed checkout. If you are unhappy with your purchase once you receive it, send it back to us for a refund or take it to your nearest Zoda store for an exchange.

If you don’t know or have forgotten your password, head to the login link and click the ‘Forgotten Password’ link. Enter your email address and we’ll send you another.

Yes, Simply call our friendly customer service team, Monday to Friday 9:00am to 5:00pm AEST,
Phone +02 9810 7700

Of course it is! Our Zoda online store payment gateway uses fully encrypted 128-bit security to ensure that your purchases are 100% secure.

All valid promotional codes need to be entered into the ‘Redeem your Voucher’ field in either the shopping cart or at checkout.

You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the checkout area all you need to do is replace the pre-populated shipping address with the recipients information. The goods will be delivered to the specified address without affecting your default address details for future orders.

You must specify the order is a gift by selecting the ‘Gift wrap this order’ check box at checkout. You can then also enter a personalized message for the gift card included. We will send the goods beautifully presented along with the card containing your message.

Please note there is a $5.00 charge for this service.

No, we are not able to split shipments. You will need to create multiple orders if you wish to send to multiple destinations.

New styles are placed on the site every week! Our aim is to bring you all the latest Zoda styles available to purchase through our online store. You have to be fast though because once our stock levels get too low we will remove the product from the website.

We aim to have all stock available online and in our stores, however from time to time we may sell out. If that is the case, please email our friendly customer service team or call one of our stores and we will try our best to find the item for you. If you are emailing, please include the item code as well as the location of the store you saw it in.

You are able to track your delivery – Once your order has been dispatched you will receive an email confirmation of your shipping details, which will include a tracking number.

Please click on the following link to track your order once it has been shipped: http://auspost.com.au/track

Even though we try our best, mistakes can happen. Please refer to our returns page for more details.

Refunds are processed as soon as we receive the returned items from you. Please allow 5-7 working business days for your refund to post to your bank or credit card account. If you have still not received your refund after this time frame, please contact us.

For hygiene reasons we cannot accept returns on earrings. Please ensure the goods are in their original condition with swing tags attached and remember to take your receipt which can be an invoice or a bank statement with you. More details are available on our returns page.

Absolutely, please enter the serial number into the ‘Redeem your voucher’ in either the shopping cart or at checkout.
Please note that Vouchers must be redeemed in full.

You are able to search using the search function. You can search by product code, description or colour. If you still aren’t having any luck, contact us or call into one of the Zoda retail stores.